7.
Contact Us
Queries
For more information, please contact your accredited Liberty financial adviser, or the Liberty Corporate Contact Centre.
Alternatively, write to us or visit our walk-in centre: | Contact Centre |
|---|
| Postal address | Walk-in centre address |
|---|
Liberty/Liberty Corporate
P O Box 2094
Johannesburg
2000 | Libridge Building – 9th floor
25 Ameshoff Street
Johannesburg
2001 |
Complaints
If your query, or issues that arise from it, is not resolved to your satisfaction by your financial adviser or our servicing staff within a mutually-agreed timeframe, please lodge a complaint with us by accessing our complaints form on http://www.liberty.co.za/Pages/contact-us.aspx. Alternatively, you may submit your complaint in writing to:
| The Complaints Resolution Manager |
|---|
| Address | Fax | E-mail |
|---|
P O Box 2094
Johannesburg
2000
| +27 (0)11 408 4440 | contactlcb@liberty.co.za |
Please include as much detail as possible and copies of documentation where available, as this will speed up the resolution process, including:
- The fund/participating employer and member reference numbers relating to the complaint
- What you are expecting from us in terms of resolving the issue(s)
- Your contact details so that we can get hold of you
- Any correspondence from Liberty that led to the complaint
- The names of the people you have dealt with so far, if applicable
- The dates and times of these contacts
- Any other events that triggered the complaint, for example, an article in a newspaper
Our complaints handling procedure is available from our website (www.liberty.co.za) or we can send it to you on request.
Complaints resulting from advice provided by an independent broker or another financial services provider must be referred to the broker or financial services provider concerned.
We will endeavour to address and resolve your complaint. However, in the event of your complaint not being resolved to your satisfaction and after following our complaints handling procedure, you may contact the following regulatory bodies or ombudsman schemes for assistance.
Fund complaintsThe Principal Officer
The Principal Officer is responsible and accountable for the day-to-day affairs of the Fund. If you have any unresolved complaints regarding the running of the fund, you may contact the Principal Officer of your fund details are available from your Administrator. |
|---|
The Pension Funds Adjudicator
If you have any unresolved complaints about your corporate fund (pension, provident or preservation fund) that are subject to the jurisdiction of the Pension Funds Act 24 of 1956, you may contact the Pension Funds Adjudicator. |
|---|
| Address | Tel | Fax | E-mail |
|---|
The Pension Funds Adjudicator
P O Box 580
Menlyn
0063
| +27 (0)12 346 1738 | +27 (0)86 693 7472 | enquiries-jhb@pfa.org.za |
The Ombudsman for Long-term Insurance
If you have any unresolved complaints about a long-term insurance policy (death, disability, dread disease, etc.) that is subject to the jurisdiction of the Long-term Insurance Act 52 of 1998, you may contact the Long-term Insurance Ombudsman. |
|---|
| Address | Tel | Fax | E-mail |
|---|
The Honourable
Mr Justice RP McLaren
Ombudsman for Long- term Insurance
Private Bag X45
Claremont
7735
|
+27 (0)21 657 5000
Share call
+27 (0)86 010 3236
| +27 (0)21 674 0951 | info@ombud.co.za |
Complaints against a financial adviserThe FAIS Ombudsman
If you have any unresolved complaints or disputes about advice that was given to you by a financial adviser after 30 September 2004, contact the FAIS Ombudsman. |
|---|
| Address | Tel | Fax | E-mail |
|---|
Ms Noluntu Bam
The FAIS Ombudsman
P O Box 74571
Lynnwood Ridge
0040
|
+27 (0)12 470 9080
Share call
+27 (0)86 048 3446
| +27 (0)12 348 3447 | info@faisombud.co.za |
DisclaimerWe are required to share, collect and process your Personal Information (PI). Your PI is collected and processed by our staff, representatives or sub-contractors and we make every effort to protect and secure your PI. You are entitled at any time to request access to the information Liberty has collected, processed and shared. Errors and omissions are excluded. The information contained in this document does not constitute financial, tax, legal or accounting advice by Liberty. Any legal, technical or product information contained in this document is subject to change from time to time. If there are any discrepancies between this document and the contractual terms or, where applicable, any fund rules, the latter will prevail. Any recommendations made must take into consideration your special needs and unique circumstances. Liberty Group Ltd is an Authorised Financial Services Provider in terms of the FAIS Act (no. 2409). © Liberty Group Ltd. All rights reserved. |